I have overseen the design, construction, and installation of four of your booths in the last two years and want you to know how happy we are with your products and company. Sometimes a project hits a bump in the road and it’s far more important how a company responds. B.I.G. has consistently responded with professionalism and a commitment to customer service. You folks are doing it right.
I was impressed with the way you responded to the failure of a bullet-resistant window in one of our booths. We reported a likely impact mark, and you offered to send us a replacement window at no cost. This is truly taking customer service a step above. Your products and service have been exemplary.